The current scene has impacted all our lives, personally and professionally, and Consumer Energy Solutions is no exception. But, being in the energy industry and servicing so many customers, we are an essential business operating in Florida. We have a highly trained, core crew that is dedicated to saving you money for your commercial energy [...]
I have learned some valuable lessons as a business owner. These are golden nuggets of knowledge that can lead to surprising success. For instance, how do you get a group of random individuals to come together and perform as a team? And how do you lead them on to amazing production? Here’s a production case [...]
DID YOU KNOW that our Customer Service Department answers the phone Monday through Friday between 8:30 am and 5 pm E.S.T? That is rare in this industry and many others. DID YOU ALSO KNOW our Customer Service team is not outsourced? They have an office right on the same floor as our Energy Consultants and [...]
Back in 2009 on a Sunday morning my company, Consumer Energy Solutions, suffered a devastating fire. It was Sunday so we were not open and no one was there. But it took nearly 3 hours and 47 firefighters to extinguish the fire. Even though the blaze was contained within 25 minutes, a roof fire kept [...]
The answer to the title question has everything to do with one key word: service. We know that in a deregulated state, your business gets MANY calls promoting that state’s Energy Choice Program. There are energy supply companies that call you and there are other energy brokers that call you. CES is an energy broker. [...]
What does it mean to be in a regulated or deregulated state as far as buying electricity and natural gas goes? Here in Florida we have one place from which we can get electricity—the local utility company. That is because we are in a “regulated” market for electricity. We all have to pay the price [...]
It is National Customer Service Week and we want to take this opportunity to extend our heartfelt appreciation to all genuine Customer Service agents everywhere. It just so happens that here at CES we have what could very well be the best Customer Service Department in this industry! So it’s with great pleasure we take [...]
“Energy” is a common topic of discussion these days. With recent geopolitical events in the Middle East one’s attention becomes focused on the costs of energy. What will happen? The U.S. is becoming more and more energy independent—but on the world stage when the price of oil goes up, you’ll find other prices going up [...]
I have been touting the benefits of our Training Program here at Consumer Energy Solutions for a while now, and for good reason. Training employees is time well spent and an incredible return on investment. Here at CES we have a course called Make More Money. The effectiveness of this training never ceases to amaze [...]
Johann Wolfgang von Goethe (1749-1832) When I interact with other businesspeople the topic of “Success—how do you do it?” inevitably comes up. Success means different things to different people. For me it’s not just one big SUCCESS! It is an ongoing thing. Every step toward a named goal, anywhere in life, is a [...]
