One Happy Customer!

One Happy Customer!

I was talking with one of our CES sales reps the other day and he told me a story about a customer he had helped recently. The conversation sticks with me because I noticed as he told me what he did, that sales rep was truly proud of how he had helped this customer.

I have to admit I was proud too. During the course of a day one can get very focused on production targets and sales margin and crunching numbers. It is just as important to also focus on the human factor. Why do we do what we do? We call and contact customers because we really can help them. I promise you, this sales rep made a meaningful connection with his customer. On top of that, the customer has immediate access to our full-time Customer Service Department if there is anything he has a question about or needs help with. Those girls can handle most anything! Here’s what the sales rep told me:

He was working with a customer who was paying 9.9 cents per kWh1 and had an annual usage of 2.3 million kWh. This customer had been with an energy broker who charged an additional broker fee of $1,250 every quarter—not an uncommon practice but not all energy brokers make their money this way.

We were able to get this customer’s rate down to 6.4 cents per kWh which resulted in reducing his electricity costs over a 2 year period by $168,730.00!

And we were able to save him an additional $10,000 over that 2-year period because that broker fee went away.

Total savings: $178,730.00!

Energy bills rising signThe customer was ecstatic and as I said, the CES sales rep was extremely happy he was able to do this for our customer. I’m afraid I was just as happy!

This is NOT a unique situation here at CES. Energy rates have been at a 15 year low but are beginning to go up again. It’s a great time to lock in a fixed rate that gives you budget certainty—your rate will stay the same no matter what the market rates become. When you have a rate locked in like that, there’s no need to worry about utility prices spiking. Take advantage of this situation. We will always try to find you the lowest rate possible.

Call us today at

866-253-9600
and find out how we can help you!

 


1kWh is short for kilowatt-hour. A watt is a unit of energy that measures the amount of power a device uses any time it’s on. For instance, when a 100 watt light bulb is turned on it is using 100 watts of power at any moment. Kilo- means one thousand. So one kilowatt is equal to 1,000 watts. A watt-hour is a measurement of how much electricity is used over a period of one hour. So, one kilowatt-hour is equal to 1,000 watt-hours. Electrical energy is sold in kilowatt-hours (kWh). The meter on your home or business measures and records how many kilowatt-hours (kWh) of electricity you use during a specific period of time and sends the information to the utility company.

 

By | 2017-09-26T12:03:33+00:00 April 25th, 2016|Electricity, Energy Efficiency for Business|0 Comments

About the Author:

Patrick J. Clouden is the Chief Executive Officer of Consumer Energy Solutions, Inc., one of the nation’s top energy consulting firms. Consumer Energy Solutions was founded in 1999 and represents some of the largest energy suppliers in North America. CES has enrolled over 2.5 million residential and 300,000 commercial customers across the United States and Canada including many Fortune 500 companies.

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